Support Center
Professional support for managing agents and contractors using the ServiPro procurement platform.
How Can We Help?
ServiPro provides comprehensive support to ensure smooth operation of your procurement processes. Our team is here to assist with onboarding, compliance questions, and platform usage.
Getting Started
New to ServiPro? Get help with account setup, platform navigation, and initial configuration.
Compliance Guidance
Expert advice on regulatory requirements, contractor vetting, and compliance documentation.
Tender Management
Support with creating tenders, evaluating proposals, and managing the procurement process.
Technical Support
Assistance with platform features, troubleshooting issues, and technical questions.
Support Channels
For Managing Agents
- Onboarding Support: Guided setup and training sessions
- Compliance Questions: Regulatory and legal guidance
- Platform Usage: Feature explanations and best practices
- Contract Management: Support with renewals and amendments
For Contractors
- Profile Setup: Help with company registration and verification
- Proposal Submission: Guidance on tender responses
- Compliance Updates: Insurance and qualification management
- Payment Queries: Commission and fee-related questions
Contact Our Support Team
Managing Agent Support
For property management professionals
Email: agents@servipro.co.uk
Phone: +44 (0) 20 1234 5678
Hours: Mon-Fri 9am-5pm GMT
Contractor Support
For UK limited company contractors
Email: contractors@servipro.co.uk
Phone: +44 (0) 20 1234 5679
Hours: Mon-Fri 9am-5pm GMT
Response Times
Email Support
24-48 hours
Business days for initial response
Phone Support
1-2 hours
During business hours
Urgent Issues
30 minutes
Platform outages or critical problems
Frequently Asked Questions
How do I get started with ServiPro?
Contact our onboarding team for a personalized setup session. We'll guide you through account creation, platform familiarization, and your first tender process.
What compliance support do you provide?
Our compliance experts provide guidance on regulatory requirements, help with contractor vetting, and ensure all procurement processes meet UK legal standards.
How do I report a technical issue?
Use the support contact details above or submit a ticket through your account dashboard. Include screenshots and detailed descriptions for faster resolution.
Need Immediate Assistance?
Our support team is ready to help you succeed with ServiPro. Don't hesitate to reach out.