Privacy Policy

1. Introduction

ServiPro ('we', 'us', or 'our') is committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our procurement platform for managing annual building service contracts.

This policy complies with the UK GDPR, EU GDPR, and other applicable data protection laws. We are committed to transparency and accountability in all our data processing activities.

2. Information We Collect

Managing Agent Data

Company registration details and business information
Contact information for authorized representatives
Property portfolio information for service contract management
Contract history and procurement records
Platform usage data and audit trails

Contractor Data

UK limited company registration and financial information
Insurance certificates and compliance documentation
Trade qualifications and certifications
Proposal and contract performance data
Communication records with managing agents

Technical Data

IP addresses and device information
Browser type and version
Platform usage analytics
Cookies and similar technologies

3. How We Use Your Information

Compliance & Verification

Verify contractor qualifications, insurance, and regulatory compliance for UK building service contracts.

Transparent Procurement

Enable fair tendering processes and maintain complete audit trails for all procurement decisions.

Contract Management

Facilitate ongoing contract management, performance monitoring, and renewal processes.

Legal Compliance

Meet regulatory requirements for data retention, reporting, and transparency in property management.

4. Data Sharing and Disclosure

We only share your data in the following circumstances:

Between Verified Parties: Managing agents and contractors can view relevant contract and compliance data
Legal Requirements: When required by law or regulatory authorities
Professional Advisors: With legal and compliance advisors under strict confidentiality
Platform Security: With cybersecurity providers to protect our systems

We never sell your personal data to third parties or use it for marketing purposes.

5. Data Security

We implement industry-leading security measures to protect your data:

End-to-end encryption for all data transmission
Secure cloud infrastructure with regular security audits
Access controls and role-based permissions
Regular security training for our team
Incident response procedures for data breaches

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal requirements)
Portability: Receive your data in a structured format
Restriction: Limit how we process your data
Objection: Object to certain types of processing

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:

Email: admin@servipro.co.uk

Address: ServiPro Ltd, Data Protection Office, London, UK

Response Time: We aim to respond to all privacy inquiries within 30 days

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes via email or platform notifications. The updated policy will be effective immediately upon posting.

Last updated: January 2026