Terms of Service

1. Acceptance of Terms

By accessing and using ServiPro, you accept and agree to be bound by the terms and provisions of this agreement. These Terms of Service apply to all users of the ServiPro platform, including managing agents and contractors.

If you do not agree to abide by the above, please do not use this service.

2. Description of Service

ServiPro is a professional procurement platform designed exclusively for managing agents in the UK property sector to procure annual building service contracts from vetted UK limited company contractors.

• Structured tendering for annual contracts
• Contractor vetting and compliance verification
• Proposal comparison and evaluation tools
• Contract management and audit trails
• Performance monitoring and renewal management

3. User Eligibility

Managing Agents

• Authorized representatives of property management companies
• Responsible for procuring building service contracts
• Use of platform is free of charge
• UK-based operations only

Contractors

• UK limited companies only
• Valid insurance and qualifications
• Payment of platform membership and commission fees
• Compliance with UK building regulations

4. User Obligations

5. Platform Fees

Managing agents use the platform free of charge. Contractors pay:

• Annual membership fee for platform access
• Commission on successful contract awards
• Fees are clearly disclosed before any financial commitment

6. Intellectual Property

The ServiPro platform, including all software, designs, and content, is owned by ServiPro Ltd and protected by UK and international copyright laws. Users retain ownership of their own content but grant ServiPro a license to use it for platform operations.

7. Limitation of Liability

ServiPro provides the platform 'as is' and makes no warranties about its availability, accuracy, or fitness for a particular purpose. We are not liable for any indirect, incidental, or consequential damages arising from the use of our platform.

Our total liability shall not exceed the amount paid by the user in the 12 months preceding the claim.

8. Termination

Either party may terminate this agreement at any time. Upon termination:

• Access to the platform will be revoked
• Outstanding contracts will be handled according to their terms
• Data will be retained as required by law

9. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.